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How Our Legal Terms Protect Your Account

Our legal terms set out what you can expect from pisa4d and what we ask in return — covering account eligibility, jurisdiction scope, and how we handle your data in regions where local law permits access.

Jurisdiction-dependent accessAccount eligibility rulesDANA, OVO, GoPay coveredData retention policyIndonesia region scope
pisa4d How Our Legal Terms Protect Your Account
DATA AND SECURITY

How We Handle Your Data and Account Security

Your account data — login credentials, wallet linkages to DANA, OVO, or GoPay, transaction history, and session logs — is held under strict access controls. We collect only what is necessary to operate your account and process payments. You have the right to request a copy of the data we hold, ask us to correct inaccuracies, or request deletion where no legal obligation requires us to retain it. Submit those requests through the Account Help Centre or by email with your account ID attached.

Data Retention

We keep transaction and account records for the period required by applicable regulation. Once that period lapses, records are deleted or anonymised according to our retention schedule.

Cookie Policy

We use session cookies to keep you logged in across your mobile browser and to remember your preferred wallet — DANA, OVO, or GoPay — at the deposit screen.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Never share that code; our team will never ask for it through chat or email.

Your Rights

Access, correction and deletion requests are handled within a reasonable timeframe. Contact us through live chat or email with your account ID and the nature of the request.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For anything related to these legal terms — account eligibility queries, data access requests, or questions about wallet transaction records — our support team handles legal enquiries through the channels below. Keep your account ID ready when you contact us; it speeds up verification and gets you to the right team faster.

Live Chat Open the chat icon from your account screen at any time. Legal queries are routed directly to our compliance team for a written response.
Email Support Send your legal request or data enquiry to our support address. Include your account ID, registered wallet type — DANA, OVO, or GoPay — and the specific clause you're asking about.
Account Help Centre Our help centre holds current policy documents, jurisdiction notes, and the steps to submit a formal data access or account correction request.

Common Questions About Our Legal Terms

These are the questions we hear most when it comes to our legal terms, account eligibility, and your rights as a registered user. If your question isn't covered here, reach out through live chat with your account ID and we'll give you a direct answer.

Eligibility depends on local law in your region. We only accept accounts from individuals in areas where access is permitted under applicable regulation. You confirm your eligibility when you complete registration.

Yes. All wallet activity processed through DANA, OVO, or GoPay on your account is covered by our terms. Your wallet provider's own conditions apply separately and alongside ours.

Submit a data access request through the Account Help Centre or by email. Include your account ID and registered wallet type. We will respond within a reasonable timeframe as required.

Yes, subject to retention obligations under applicable law. Where no legal hold applies, we will delete or anonymise your data. Some transaction records may be retained for the legally required period.

On closure, any remaining balance is reviewed and returned to your verified withdrawal wallet — DANA, OVO, or GoPay — subject to our account verification and terms conditions being met.

We notify you of material changes through your registered contact method. Continuing to use your account after that notification means you accept the updated terms as they stand.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.